Customer Service

A Relationship Built on Trust

At TrinityRail, we believe conducting business should be easy and effective for all customers. TrinityRail account managers, supported by customer service representatives, are positioned to serve your needs. Our team is dedicated to understanding your specific business needs, serving as your personal guide and working on your behalf to help accomplish your goals.

Our customer care team works closely with all of our TrinityRail departments to ensure your requests are handled promptly and efficiently. If you need an issue addressed, your customer service representative stands ready to assist you and follow your request through to completion.

A Repuation Built on Service

TrinityRail offers a full range of maintenance services, including:

• Providing order status information
• Conducting order specification meetings
• Assisting with car shoppings and schedules
• Providing regulatory compliance and periodic inspection status
• Resolving invoice issues
• Supplying documents, reports, asset information, drawings, and other requested materials
• Assisting with “on lease / off lease” activities
• Coordinating shipping instructions between customers and our locations
• Arranging for field service assistance
• Providing website support

Respect for Your Business. Passion for Your Success

With decades of experience in rail transportation handling complex shipping solutions for the world’s most complex businesses, your support team at TrinityRail has an exceptional understanding of your supply chain challenges. We operate seamlessly as an extension of your business to provide the right railcars and services for any commodities that ship by rail.