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Field Service

Unparalleled support wherever you’re operating.

The focus of the TrinityRail Field Service team is to optimize operations and maximize uptime for our customers. We can bring creative problem solving, specialized customer service, targeted operational assistance, and on-site railcar training for your team to your location that helps keep your railcar operation running smoothly.

Field Service Personnel

TrinityRail personnel can be quickly dispatched from our network of regional facilities to any location for comprehensive customer support and on-site product training.

When you call on TrinityRail, our Field Service personnel can be quickly dispatched for on-site operational assistance and product instruction for the complete range of TrinityRail products. With TrinityRail you can expect creative problem-solving, personalized service and our commitment to your complete satisfaction.

Field Service Personnel

TrinityRail personnel can be quickly dispatched from our network of regional facilities to any location for comprehensive customer support and on-site product training.

When you call on TrinityRail, our Field Service personnel can be quickly dispatched for on-site operational assistance and product instruction for the complete range of TrinityRail products. With TrinityRail you can expect creative problem-solving, personalized service and our commitment to your complete satisfaction.

On Site Product Training

We provide comprehensive training for our customers and their repair shops for all TrinityRail car types, including the safe and proper use of the railcar, mechanical aspects of TrinityRail equipment, and safe loading and unloading requirements by accepted industry standards.

On Site Product Training

We provide comprehensive training for our customers and their repair shops for all TrinityRail car types, including the safe and proper use of the railcar, mechanical aspects of TrinityRail equipment, and safe loading and unloading requirements by accepted industry standards.

Proactive Fleet Inspections

Performs railcar inspections during and after repairs, and for fleet arrivals and releases. This includes coating inspections; air brake system inspection, testing and maintenance; mechanical and safety appliance inspection; and ensuring your fleet meets all DOT and regulatory requirements.

Proactive Fleet Inspections

Performs railcar inspections during and after repairs, and for fleet arrivals and releases. This includes coating inspections; air brake system inspection, testing and maintenance; mechanical and safety appliance inspection; and ensuring your fleet meets all DOT and regulatory requirements.

Wreck Repair & Parts Support

From minor wrecks to major rebuilds, TrinityRail field service technicians can keep your railcars in good working order with quick turnaround times at a reasonable cost. We’ll manage shop selection, coordinate maintenance activity, and handle event investigation. The engineering expertise of our parts facilities provide rapid support to our maintenance and repair operations.

Wreck Repair & Parts Support

From minor wrecks to major rebuilds, TrinityRail field service technicians can keep your railcars in good working order with quick turnaround times at a reasonable cost. We’ll manage shop selection, coordinate maintenance activity, and handle event investigation. The engineering expertise of our parts facilities provide rapid support to our maintenance and repair operations.

Comprehensive Customer Support

With decades of experience in rail transportation handling complex shipping solutions for the world’s most complex businesses, your support team at TrinityRail has an exceptional understanding of your supply chain challenges. We operate seamlessly as an extension of your business to provide the right railcars and services for any commodities that ship by rail.

The result is enhanced operational efficiencies at a customer’s loading or unloading site and the knowledge and peace of mind that TrinityRail Field Service personnel are available to help meet any need, no matter how big or how small.


Learn More

Comprehensive Customer Support

With decades of experience in rail transportation handling complex shipping solutions for the world’s most complex businesses, your support team at TrinityRail has an exceptional understanding of your supply chain challenges. We operate seamlessly as an extension of your business to provide the right railcars and services for any commodities that ship by rail.

The result is enhanced operational efficiencies at a customer’s loading or unloading site and the knowledge and peace of mind that TrinityRail Field Service personnel are available to help meet any need, no matter how big or how small.


Learn More